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It's not about the coffee : leadership principles from a life at Starbucks /

During his years as a senior executive at Starbucks, Behar helped establish the Starbucks culture, which stresses the importance of people over profits. Now he reveals the ten principles that guided his leadership--and not one of them is about coffee.--From publisher description.

Main Author: Behar, Howard.
Other Authors: Goldstein, Janet.
Format: Book
Published: New York, N.Y. : Portfolio, 2007.
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Table of Contents:
  • Introduction : It's about the people
  • all the people
  • Know who you are : wear one hat
  • Know why you're here : do it because it's right, not because it's right for your résumé
  • Think independently : the person who sweeps the floor should choose the broom
  • Build trust : care, like you really mean it
  • Listen for the truth : the walls talk
  • Be accountable : only the truth sounds like the truth
  • Take action : think like a person of action, and act like a person of thought
  • Face challenge : we are human beings first
  • Practice leadership : the big noise and the still, small voice
  • Dare to dream : say Yes, the most powerful word in the world.