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Delivering happiness : a path to profits, passion, and purpose /

Tony Hsieh--the widely-admired CEO of on-line shoe retailer, Zappos--explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Even better, he shows how creating happiness and record results go hand-in-hand.

Main Author: Hsieh, Tony.
Format: Book
Published: New York : Business Plus, 2010.
Edition:1st ed.
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