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Integrating service level agreements optimizing your OSS for SLA delivery /

Main Author: Lee, John J., 1961-
Corporate Author: Books24x7, Inc.
Other Authors: Ben-Natan, Ron.
Format: Online Book
Language: English
Published: New York : John Wiley, 2002
Subjects:
Online Access: Online version[Click the "I Agree" button if prompted]
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