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The five percent : finding solutions to seemingly impossible conflicts /

"One in every twenty difficult conflicts ends up grinding to a halt. That's fully 5 percent of not just the diplomatic and political clashes we read about in the newspaper, but disputations and arguments from our everyday lives as well. Once we get pulled into these self-perpetuating confl...

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Main Author: Coleman, Peter T., 1959-
Format: Book
Published: New York : PublicAffairs, c2011.
Edition:1st ed.
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