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Lean sigma methods and tools for service organizations : the story of a cruise line transformation /

Every business aspires to be competitive and profitable in their markets. To do this, an organization needs to offer customers value propositions, whether it is manifest in the product they produce or in the service they provide. This in turn will create customer loyalty and growth. There are a numb...

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Bibliographic Details
Main Author: Motwani, Jaideep.
Corporate Author: BEPress online.
Other Authors: Ptacek, Rob., Fleming, Richard.
Format: Online Book
Published: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2012.
Edition:1st ed.
Series:2012 digital library.
Service systems and innovations in business and society collection.
Online Access:Online version
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