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Integrated measurement-- KPIs and metrics for ITSM a narrative account /

Bibliographic Details
Main Author: McLean, Daniel (ITSM Consultant)
Corporate Author: Books24x7, Inc.
Format: Online Book
Language:English
Published: Ely, Cambridgeshire, U.K. : IT Governance Pub., 2013
Subjects:
Online Access:Online version
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