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Answer the call : virtual migration in Indian call centers /

Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of "virtual migration." Encouraged to steep themselves in American culture,...

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Bibliographic Details
Main Author: Carrillo Rowe, Aimee.
Other Authors: Malhotra, Sheena., Perez, Kim, 1962-
Format: Online Book
Published: Minneapolis : University of Minnesota Press, [2013]
Online Access:EBSCOhost
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