Cover Image
Saved in:

Service quality : new directions in theory and practice /

Bibliographic Details
Other Authors: Rust, Roland T., Oliver, Richard L.
Format: Book
Language:English
Published: Thousand Oaks, Calif. : Sage Publications, c1994.
Subjects:
Access:
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Physical Description:ix, 289 p. : ill. ; 22 cm.
Bibliography:Includes bibliographical references and indexes.
ISBN:0803949197 (cloth)
0803949200 (pbk.)