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Service quality : new directions in theory and practice /

Bibliographic Details
Other Authors: Rust, Roland T., Oliver, Richard L.
Format: Book
Language:English
Published: Thousand Oaks, Calif. : Sage Publications, c1994.
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LEADER 00883pam a22002771a 4500
001 392770
008 930729s1994 caua b 001 0 eng
010 |a  93031228  
020 |a 0803949197 (cloth) 
020 |a 0803949200 (pbk.) 
035 |a ocm28665527 
035 |9 00419776 
040 |a DLC  |c DLC 
049 |a PVUM 
050 0 0 |a HF5415.5  |b .S468 1994 
099 1 |a HF5415.5.S468 1994 
245 0 0 |a Service quality :  |b new directions in theory and practice /  |c editors, Roland T. Rust, Richard L. Oliver. 
260 |a Thousand Oaks, Calif. :  |b Sage Publications,  |c c1994. 
300 |a ix, 289 p. :  |b ill. ;  |c 22 cm. 
504 |a Includes bibliographical references and indexes. 
590 |a gr 
650 0 |a Customer services  |x Quality control. 
650 0 |a Consumer satisfaction. 
700 1 |a Rust, Roland T. 
700 1 |a Oliver, Richard L. 
852 0 |b MAIN  |h HF5415.5.S468 1994