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Service quality : new directions in theory and practice /

Bibliographic Details
Other Authors: Rust, Roland T., Oliver, Richard L.
Format: Book
Published: Thousand Oaks, Calif. : Sage Publications, c1994.
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Falvey Main - 3rd Floor

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Holdings details from Falvey Main - 3rd Floor
Call Number: HF5415.5.S468 1994
Copy 1 On Shelf