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Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /

Bibliographic Details
Main Author: Desatnick, Robert L.
Other Authors: Detzel, Denis H., 1945-
Format: Book
Published: San Francisco : Jossey-Bass Publishers, c1993.
Edition:Rev. ed.
Series:Jossey-Bass management series.
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Falvey Main - 3rd Floor

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Holdings details from Falvey Main - 3rd Floor
Call Number: HF5415.5.D47 1993
Copy 1 On Shelf