Review by Choice Review
Horibe, consultant and author of several management books, describes strategies and techniques for managing and encouraging dissent and innovation in organizations. Organizations have developed complicated mechanisms to squash dissenters. According to the author, managers should welcome healthy dissent that provides honest opinions of organizational direction. To encourage healthy dissent, managers should train and reward risk takers, provide autonomy and mobility for dissenters, and model risk taking themselves. However, dissenters who are underground, abusive, or belittling to others might need to be coached or terminated. Coaching requires identifying the exact problem, specifying the desired change, anticipating defensive reactions, and deciding how hard to push. Horibe describes how to recognize differences between healthy dissent and undesirable conflict while sustaining innovation. She also includes sample dialogues, end-of-chapter summaries, an organizational dissent quiz, and a few examples of corporate experiences from the management literature. Alan Robinson's Corporate Creativity: How Innovation and Improvement Actually Happen (CH, Feb'98) provides similar management-oriented information but with less focus on dissent. Recommended for corporate practitioners and undergraduate students. G. E. Kaupins Boise State University
Copyright American Library Association, used with permission.