Human conflict : disagreement, misunderstanding, and problematic talk /
Lanham, Md. :
Rowman & Littlefield Publishers,
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Table of Contents:
- Cognitive appraisal
- Value orientation
- Personal identity
- Argumentation and advocacy
- Agreement and positivity
- Disagreement and negativity
- Understanding and convergence
- Misunderstanding and divergence
- Repair mechanisms.